FAQs
Find quick answers about ordering, shipping, sizing, returns and exchanges.
Ordering
How do I place an order?
Select the item, colour and size you would like, add it to your cart and complete the delivery and payment details at checkout. The item is reserved once the order has been successfully placed.
Can I order an item that is out of stock?
Some items may be available for pre-order. The estimated production and delivery time for a pre-order is approximately 6–7 weeks.
How long does it take to process an order?
Orders are normally confirmed and prepared within one business day. Delivery time then depends on the destination and the shipping method shown at checkout.
Shipping
How much does shipping to the United States cost?
Shipping costs €29 and is displayed in USD at checkout according to the current exchange rate.
How long does delivery to the United States take?
The estimated delivery time is 8–14 business days.
Are customs duties included for United States orders?
Shipping includes estimated customs duties and import charges. Additional charges are not normally expected; however, if any are imposed by local customs authorities, they are the buyer’s responsibility.
Where can I find shipping information for other countries?
Please see our Delivery & Return page for detailed shipping information.
Sizing
How do I choose the correct size?
Please use the measurements provided in the Size Guide. If you are between sizes or need help choosing, contact us before placing your order.
Returns & Exchanges
Can I return or exchange an item?
Yes. Please contact us within 14 calendar days of receiving your order. Do not send the parcel back before contacting us, as the correct return address may vary depending on the order’s fulfillment location.
What condition must the item be in?
The item must be unworn, unwashed, unaltered and in its original condition, with all tags attached and the original packaging included where reasonably possible. It must be free from makeup, deodorant, perfume, hair, marks or other signs of wear.
Who pays for the return?
The customer is responsible for return shipping costs. For returns from outside the European Union, including the United States, the customer is also responsible for any customs duties, import taxes, brokerage fees or other charges arising during the return process. If such charges are billed to Lazo Danceshop, they may be deducted from the refund.
Are any items non-returnable?
For hygiene reasons, tights, socks, underwear and other sealed hygiene-sensitive products cannot be returned once their protective seal or packaging has been opened.
What if my item is damaged, defective or incorrect?
Please contact us immediately. In these cases, Lazo Danceshop will cover the reasonable return shipping costs.
Where can I read the complete return terms?
Please see our Refund Policy for the complete terms and conditions.
Collapsible content
How do I place an order?
You can place an order on the website by selecting the item you want and filling in the shipping details (full name, phone number, delivery address) and payment information. The item will be automatically reserved once your order is placed.
Can I order an item that is out of stock?
Yes, you can place a pre-order. The delivery of such items will take approximately 6-7 weeks.
How long does it take to process an order?
We strive to process orders as quickly as possible, usually within one day for order confirmation and preparation. The order is shipped the day after payment is received. Delivery time depends on the destination country.
For example:
- Spain: 7-9 business days
- Germany: 4-5 business days
- Poland: 2-4 business days
What are the shipping terms?
You can find detailed shipping information on the "Shipping" page.
How do I choose the correct size?
All measurements are provided in the "Size Guide" section.
The size didn’t fit. Can I return or exchange the item?
You can find detailed information about returns and exchanges in the "Return/Exchange" section.